Help Center

We ship worldwide. For full details on delivery times, costs, and customs, please refer to our shipping & delivery page.

We cover all taxes, duties, and import tariffs for customers in the United States, the United Kingdom, and selected European countries, including Germany.

For all other destinations, any applicable customs fees or import duties are the responsibility of the customer. Please refer to our Shipping & delivery page for further information.

For information regarding our return policy, please refer to WRE's returns page

How to Return

• Returned items must be unworn, with original tags and all accompanying materials

• Items must be free from:

  • Perfume

  • Wrinkles

  • Animal or human hair

  • Strong odours

  • Marks or stains

To start a return, please contact support@wreapparel.com

It is the customer's responsibility to cover shipping cost on any returned items. 

We request that a Signed For Service is used when returning your items.

Return of the product is the customer's sole responsibility and risk. We accept no responsibility for items damaged or lost in transit back to us.

International Returns:


Return shipping and any duties & taxes are the responsibility of the customer and must be pre-paid.

*Please note that for international returns the return shipping and any duties & taxes are the responsibility of the customer. Returns should be postmarked within 30 days of the order date. We also recommend insuring your package and contacting Customer Service (support@wreapparel.com) with the tracking number once shipped.*

Returns are processed within 14 business days from the date they arrive at our warehouse.

Please note that if you contact us regarding your return within this 14-day processing period, we may not be able to provide an update until this timeframe has passed.

If your return qualifies for a refund, it will be issued back to your original payment method. Please review our Returns Policy for full details.

All international orders are refunded as store credit only. This is a strict policy and no exceptions will be made.

If your order was paid partially with store credit or a gift card and partially with a card payment, any eligible refund will be issued to the store credit portion first. Once that amount has been covered, any remaining balance will be refunded to the original payment method.

Customers can choose the exchange option in the form of a credit note. You will be issued the full value paid for the returned item, which can then be used to place a new order on our website.

To return an order received as a gift, we need the original buyer to contact us with the order details, and we can then follow the return policy.

To request a return, please email us at support@wreapparel.com with your order details and the items you wish to return. Our team will review your request and advise you on the next steps.

Returns sent to incorrect addresses are not the responsibility of WRE Apparel and all items are the senders responsibility until received by our team.

Follow your order from dispatch to your doorstep. Your tracking number is sent to you by email after your order has been dispatched. Please allow take 1-2 working days for your order to be processed.

Please note: all deliveries are sent on SELF-TRACKED services and the buyer is responsible for checking updates and safe place selections WRE APPAREL cannot change addresses once an item has been sent.

Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have the order confirmation email in either inbox, you can email us on support@wreapparel.com and our customer experience team will be able to confirm your order.

Due to the speed and efficiency of our distribution centres, once you hit Pay  we’re unable to cancel your order.

Once you’ve received your order, our simple returns process makes sending items back easy. Please visit our Returns Page for step-by-step instructions on how to proceed.

Sometimes orders are incorrectly identified as fraudulent by our system, causing them to be automatically cancelled. If you think you’ve been affected, contact our team and we will look into this for you. support@wreapparel.com

We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.

1. Cool Machine Wash: Don’t use hot water or harsh settings. Do not bleach or tumble dry. Wash your activewear inside out and avoid washing with rough surfaces like denim, velcro or zippers.

2. Wash Similar Colours Together: To help preserve the original colours and prevent bleeding, wash your activewear with similar colours. Don’t mix dark & brights.

3. Line Dry In the Shade: If you’re drying your activewear on the line, hang it inside out. Washing your activewear inside out will also help protect it. If you iron or steam your activewear, stay away from prints.

4. For Bras / Tops with removable padding: Remove the padding before you wash the bra. This will help retain the shape of the bra. If padding is not removeable, HAND WASH ONLY.

5. Fabric Softeners Are Fine

How Do I Wash My Seamless?

Wash any delicate seamless fabrics or mesh fabrics in a wash bag to help protect the material and maximise the longevity.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team immediately with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase). 

Faulty Items:

If the item you have purchased is faulty, please email us at support@wreapparel.com within 14 days of receiving your order with photos of the fault, you then have a further 7 days to send the item back to us after the date you notified of of the fault or return.

We will then investigate the issue and reimburse you with an exchange for the same item ordered (Colour and size must be the same as initial order) or refund at our discretion only.

Direct messages on our instagram page are not monitored nor deemed as a form of notification of fault. Please bear in mind that all items are inspected on return and any faulty item should not have been washed or worn will fall under wear and tear items. Wear and tear rather than a fault found on delivery may not be refunded in full. 

Quality control is our number one priority and we ensure all items are looked over twice by two different members of staff before being dispatched. All orders claimed at being faulty will be assessed very carefully for any tampering or forceful damage. 

Email us with your enquiry or join our waitlist 🙏🏽

Absolutely not! We know how important it is to wear clothing you can trust, so you can rest assured that none of our products contain PFAS or “forever chemicals.” We’re passionate about using only safe, high-quality materials so you can feel confident and comfortable in everything you wear from us!

We accept Credit and Debit Card, PayPal, Apple Pay, Shop pay and gift cards.

You sure can! A WRE APPAREL gift card is the perfect gift. You can find our gift cards here.

Gift cards are sent electronically via email within 24 hours of the purchase.

If purchasing a gift card for someone else, you can select to have the redemption details email directly to the recipient.

To avoid delays, ensure you enter the correct recipient email address. Any purchases made with a gift card where a return is requested will be refunded back to the same gift card used in the order (no exceptions).

Gift cards are valid for 12 months from the date of issue.

Simply enter the discount code at the checkout page in the ‘discount code’ field and then click ‘apply code’. Please note that only one discount code can be used per transaction.

Discount codes cannot be used on gift cards.

6 months from date of issue.

You sure can. You can use 1 x Gift Card code and 1 x discount code per order. You can add the codes prior to checking out. This does not apply to Store Credit.

Once an order has been processed, we’re unable to make any changes. However, you will be able to use your discount code on your next order.

This may sometime happen if your post code does not match you bank account registered address. Please ensure you enter the correct details.

You can also try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues, contact support and our amazing team will look into this for you! support@wreapparel.com

You can apply to become a wholesaler by contacting us at support@wreapparel.com

Please don’t hesitate to contact our customer service team at support@wreapparel.com