WRE Return Policy

1. Refund Eligibility

Where your order is delivered determines how your refund is processed. Please read this section before placing your order.

Orders Delivered Within the UK or EU

UK and EU customers are entitled to a full refund to their original payment method under applicable consumer protection law — the Consumer Rights Act 2015 (UK) and the EU Consumer Rights Directive 2011/83/EU (EU).

To qualify, your return must be received within 14 days of delivery and meet all conditions outlined in this policy. Please note that Final Sale and Last Chance items are strictly excluded from this entitlement and cannot be refunded under any circumstances.

Orders Delivered Outside the UK & EU

All orders delivered to addresses outside the UK and EU are eligible for store credit only. Refunds to the original payment method are not available for these orders.

Store credit is valid for 12 months from the date of issue and can be used on any future purchase at wreapparel.com. By completing your purchase, you confirm you have read and agree to this condition.

2. Non-Returnable Items

Final Sale and Last Chance items are strictly non-returnable, non-refundable, and non-exchangeable. If one of these items is returned to us, it will be rejected and sent back at the customer's expense. No exceptions.

Please review your order carefully before completing your purchase. The following items cannot be returned:

  • Items marked as Final Sale or Last Chance at the time of purchase
  • Gift cards
  • Items that have been worn, washed, or altered in any way
  • Items returned outside the 14-day return window

3. Item Condition Requirements

We want every piece to find its forever home — which means we can only accept returns in their original, unworn condition. All returned items must meet the following requirements:

  • Unworn and unwashed
  • Original tags attached and intact
  • All original packaging and accompanying materials included
  • Free from perfume, strong odours, and deodorant marks
  • Free from animal or human hair
  • Free from stains, markings, or visible signs of wear
  • Free from wrinkles or alterations

We inspect all items upon receipt. Items that do not meet these conditions may be rejected and returned to you.

A note on packaging: please hold onto your original packaging until you're sure you'd like to keep your order — it's required for any return.

4. Return Window

Returns must be received by WRE Apparel LLC within 14 days of the date of delivery. 

We recommend using a tracked shipping service — WRE Apparel cannot accept responsibility for returns lost in transit.

Returns received outside of the 14-day window may not be accepted and may be sent back to you.

UK and EU customers retain their statutory rights as set out in Section 1 of this policy.

5. How to Start a Return

To initiate a return, email our customer care team at support@wreapparel.com with your order number and reason for return. We'll send you the return address and everything you need to get started.

Please note: Instagram DMs are not monitored for return requests. All returns must be submitted via email to support@wreapparel.com.

6. Return Shipping Costs

Return shipping is the responsibility of the customer for all orders. We do not provide prepaid return labels at this time.

7. Return Processing Time

Once your return arrives at our warehouse, please allow up to 14 days for it to be inspected and processed. We appreciate your patience — we want to get it right.

If you reach out before the 14-day processing period has passed, we won't yet be able to give you a status update. We'll be in touch once your return has been reviewed.

8. Exchanges

If you'd like a different size or style, here's how the exchange process works:

  • Return your original item following the steps in this policy
  • Once processed, you'll receive store credit 
  • Use your store credit to place a new order for the item you'd like

We know it's a few extra steps — we appreciate your understanding. Please note that exchanges are subject to stock availability, and we can't guarantee specific sizes, colours, or styles will be available when your return is processed.

9. Faulty or Defective Items

We hold our pieces to a high standard — if something isn't right, we want to know. If you believe you've received a faulty or defective item, please contact us at support@wreapparel.com within 7 days of delivery with:

  • Your order number
  • A clear description of the fault
  • Photographs clearly showing the defect

Please note: Instagram DMs are not monitored for fault claims. All faulty item reports must be submitted via email to support@wreapparel.com.

10. Free Shipping Threshold & Returns

If your original order qualified for free shipping and a return brings the remaining order value below the free shipping threshold, the applicable shipping cost may be deducted from your store credit.

EU customers only: Regardless of the number of items returned, if free shipping was applied to your order, the original outbound shipping cost and any customs duties or import taxes paid by WRE Apparel will always be deducted from your refund.

11. Contact Us

Our customer care team is here to help. For all returns and refund enquiries, reach us at:

support@wreapparel.com

WRE Apparel LLC, United Arab Emirates

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